Typical Business Title(s):Inside Sales Representative,Vente à distance, Account Development Specialist, Loyalty Accounts, Customer Retention Representative Definition:Sells the company’s products, systems and/or services via telephone or electronic means to customers in assigned territory, industry, or accounts.Requires application of in-depth technical knowledge of products, systems and services (may include contract documentation). May be responsible for large, diverse, complex territories and/or products. Has thorough knowledge of company products, systems and service. May include customer retention. Requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require technical education. Responsibilities may include: - Working under limited supervision for non-routine situations and may be responsible for leading daily operations - Training, delegating and reviewing the work of lower-level employee - Problems are typically non-routine but complexity is limited - For the USA: typically non-exempt position