Key Responsibilities: 

1. Merchant Statement Analysis & ROI Reporting: 

• Statement Analysis: 

• Conduct in-depth analysis of merchant processing statements, identifying key cost drivers, fees, and opportunities for optimization. 

• Compare current processing rates, fees, and volumes to provide a clear understanding of a merchant's cost structure. 

• ROI Reporting: 

• Develop customized ROI reports for merchants that demonstrate the value of services offered and highlight cost savings opportunities. 

• Track and report on key performance metrics, including transaction volume, cost per transaction, and overall profitability. 

• Present analysis and ROI insights to both internal teams and merchants, helping inform decision-making around pricing and product offerings. 

2. Merchant Onboarding & Boarding Process Oversight: 

• Boarding Process Management: 

• Oversee the end-to-end merchant boarding process, ensuring all necessary documentation, underwriting, and compliance checks are completed accurately and timely. 

• Coordinate with internal teams (e.g., underwriting, compliance, technical support) to ensure seamless onboarding and activation of merchant accounts. 

• Serve as the primary point of contact for merchants during the onboarding phase, providing guidance and support to ensure a smooth transition to active processing. 

• Process Optimization: 

• Continuously evaluate and improve the boarding process to enhance efficiency, reduce bottlenecks, and improve the overall merchant experience. 

3. Merchant Support & Relationship Management: 

• Consultative Engagement: 

• Serve as a trusted advisor for merchants, providing insights into payment processing trends, best practices, and opportunities to reduce costs or increase operational efficiency. 

• Address merchant inquiries related to pricing, transaction fees, and processing performance, offering solutions to improve their ROI. 

4. Collaboration with Cross-Functional Teams: 

• Internal Collaboration: 

• Work closely with sales, underwriting, compliance, risk, and support teams to ensure alignment in onboarding and merchant performance optimization. 

• Provide feedback to product and operations teams based on merchant interactions and analysis, helping to refine offerings and improve customer satisfaction. 

5. Reporting & Documentation: 

• Documentation: 

• Ensure all merchant interactions, boarding steps, and analysis reports are thoroughly documented within the CRM or appropriate systems. 

• Reporting: 

• Develop regular reports for internal stakeholders on merchant performance, ROI results, and trends observed from statement analysis. 

Key Qualifications: 

• Education: 

• Bachelor’s degree in Business, Finance, Accounting, or a related field, or equivalent work experience in the payments or merchant services industry. 

• Experience: 

• 3+ years of experience in merchant services, payment processing, financial analysis, or a related field. 

• Experience conducting merchant statement analysis and working with interchange rates, fees, and payment processing structures. 

• Proven experience in managing merchant onboarding or account setup processes. 

• Technical Skills: 

• Strong proficiency in payment processing systems, merchant boarding platforms, and CRM tools (e.g., Salesforce). 

• Advanced skills in Excel or other data analysis tools for performing in-depth financial analysis. 

• Familiarity with ROI analysis methodologies and payment processing statement structures. 

• Soft Skills: 

• Strong analytical skills with a keen eye for identifying cost-saving opportunities. 

• Excellent verbal and written communication skills, with the ability to present complex financial data in an easily understandable format to both technical and non-technical stakeholders. 

• Ability to manage multiple projects and prioritize tasks in a fast-paced environment. 

• Consultative mindset with a customer-centric focus, driven to optimize merchant outcomes. 

Key Performance Indicators (KPIs): 

• Accuracy and timeliness of merchant statement analysis and ROI reporting. 

• Efficiency and satisfaction metrics for the merchant onboarding process. 

• Merchant retention and satisfaction rates post-boarding. 

• Reduction in processing fees or other merchant costs based on statement analysis insights. 

• Successful completion and documentation of the boarding process for new merchants.