Customer Service Agent (Helpdesk) - 1 year Fixed Term Contract
You’ll provide first level service support for all customers via telephone and email. You’ll be supporting in troubleshooting and resolving customer operational issues on Quadient’s hardware, software and systems issues, escalating to our field-based engineers when appropriate. We expect you to keep our
CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved. You’ll also be responsible for some admin duties such as management of our Crediton system, and other various processes relating to our products.
This position is a hybrid position, 2 days/week from our Dublin office.
Your role in our future
Obtain and evaluate all relevant information to handle product and service inquiries
Liaise with Service Engineers on day-to-day Service and Customer issues
Communicate and coordinate with internal departments
Log all help desk interactions
Follow up on Customer and Internal requests
Identify and escalate where necessary situations requiring urgent attention
Your profile:
You’ve previously worked in a similar role, working in a client-facing technical service environment
You’re excellent on the phone, personable and confident in talking to customers
You demonstrate creative problem-solving approach
You’re organised, and can manage multiple, simultaneous assignments
You’re self-motivated with the ability to work under pressure and to challenging deadlines
Confidence is key – you’re able to deal efficiently with complaints and customer service issues
#LI-CS68
#LI-hybrid
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Ready to lead the way? Apply now.
Create job alert: