Kogilavani Kathirvelu
Customer Care Manager, Singapore
"We are invested in trying to find the best solutions for our customer rather than chasing the time for an answer. I can still strike a balance between my career and personal life. I still get to find time to practice my boxing."
About Kogilavani
What attracted you to Quadient and why do you stay?
When I was looking to make a career change I was determined to choose a role that stays relevant in the future. Quadient is an organization that pays attention to the future. They are fully supported by their involvement in providing solutions to their clients in cloud services.
What makes Quadient a special place to work? What makes you proud to work here
The values upheld by the organization, “Empowerment, Passion, Inspiration, Community” shows the commitment they have to bring the company as a world class organization. As an employee, I’ve been empowered to design the way I would like to work, not giving away of my passion and continuing to inspire my future.
As a Customer Care Manager, Quadient empowers me to lead the team I see it. I have been given guidance and training and from that point I am able to plan my own steps for the team without restrictions. With all the responsibilities, I can still strike a balance between my career and personal life. I still get to find time to practice my boxing 😊.
What do you love the most about your role as Customer Care Manager?
As a Customer Care Manager I assist in solving the technical issues faced by Quadient’s clients. As the word rightfully describes the role is to care and support for our customer’s need and not just deliver a service. With that in mind, our team is very focused in exceeding the customer expectations. We are invested in trying to find the best solutions for our customer rather than chasing the time for an answer.
Why does it matter to you to work somewhere that has EPIC values? Which EPIC value relates the most to you?
With more women coming contributing to the work force in past few decades Quadient can be best represented with “empowerment” and “community” in this way. Having more women in Quadient taking on leadership roles, we can't ask for more in giving back to the ‘Community’. Helping my family to grow is helping the community to flourish.
How does diversity of thought and experience make your work more interesting and fulfilling?
On the Customer Support team we have team members from many countries. Each one of them comes from different cultures & backgrounds. Sometimes the way we respond to a query can vary from country to country. A simple response that is workable to a person from country A can be considered as deafening for people from country B. Hence, we will need to find the most suitable words to better describe the issue and not offend the readers feelings. We put a lot of thought behind our responses so they are inclusive to all.