Service Project Manager M/F

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Role Overview

As part of the Quadient Parcel Lockers Division, the Service Project Manager plays a key role in ensuring operational excellence across the lifecycle of locker installations and services. This role supports both internal teams and external partners, with a strong focus on technical configuration, asset coordination, and service validation.

Key Responsibilities

• Locker Configuration:
  Configure locker machines within the designated software platforms, ensuring correct setup and operational readiness.
• Asset Management & Coordination:
  Collaborate with the Supply Chain team to order necessary assets and manage the full lifecycle of each installation project from order placement to final delivery.
• Service Documentation Validation:
  Review and validate technical reports submitted by service providers, ensuring accuracy and compliance with operational standards.
• Provider & Contract Management:
  • Handle inbound/outbound calls and emails from internal teams and external customers.
  • Manage execution of service contracts for hardware/software products, including creation, amendment, and cancellation.
  • Update customers, hosts and providers details (e.g., name, address, billing info) and validate new account creation requests.
• System Accuracy & Recurring Revenue:
  • Maintain asset accuracy in core systems throughout the customer lifecycle.
  • Support SLA, KPI tracking and operational excellence standards observation

Required Skills & Experience

• Proven experience in technical configuration or systems setup.
• Strong coordination skills with cross-functional teams (e.g., Supply Chain, Field Services).
• High attention to detail and ability to validate technical documentation.
• Experience in data accuracy and process improvement in a B2B environment.
• Excellent communication skills, both written and verbal.

Desirable Skills

• Familiarity with enterprise systems such as SAP, Siebel, Salesforce (SFDC), Oracle.
• Experience in service providers management and KPI and SLA monitoring and reporting.
• Background in parcel, retail, or eCommerce industries.

Be Trusted (Applying); Be a Coach (Applying); Be Inclusive (Applying); Be Connected (Applying); Be Strategic (Applying); Be Accountable (Applying); Be Curious (Applying); Be Adaptable (Applying)