Senior Manager, Conversion Rate Optimization (CRO) & User Experience (UX)

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. 

We’re looking for a customer-obsessed, data driven, and innovative Senior Manager, CRO & UX to join our E-Commerce & Digital Experience team. In this role, you will own the end-to-end customer journey - from first click to long-term loyalty - ensuring every interaction is seamless, intuitive, and high impact.

This is a fantastic opportunity for someone who thrives in a fast paced environment and wants to make a visible impact. You’ll shape strategy, drive measurable performance, and play a key role in scaling our digital customer experience across markets. If you love transforming insights into action and optimizing what’s possible, you’ll feel right at home.

What You’ll Do

• Define and execute the E‑commerce UX and CRO strategy to elevate customer experience, drive acquisition and retention, and increase LTV across key markets.
• Improve performance across all digital touchpoints—including websites, e-shops, emails, and digital advertising—by identifying conversion opportunities and removing friction.
• Analyze customer data, feedback, and user behavior to uncover new ways to enhance the customer journey.
• Create and lead an A/B and MVT testing roadmap including UX design mockups to continuously optimize E-Commerce assets and boost conversion rates.
• Run customer surveys and turn insights into actionable recommendations for product, marketing, and experience improvements.
• Collaborate closely with Marketing, Analytics, and IT to deliver a cohesive, high-quality customer journey end-to-end.
• Monitor customer satisfaction metrics and CX KPIs, providing clear reporting and recommendations for ongoing improvement.

• Bachelor’s degree in Business, Marketing, or a related field; Master’s preferred.
• 3+ years of experience in UX and CRO, ideally within B2B E-Commerce.
• Strong understanding of customer journey mapping and UX principles.
• Hands-on experience with CRO tools, platforms, and testing methodologies.
• Solid knowledge of customer segmentation, data analysis, and personalized marketing.
• Experience with CRM and E-Commerce platforms is a strong plus.
• You bring excellent analytical skills, with the ability to turn complex data into clear, actionable insights.
• Strong communicator with the ability to collaborate, influence, and drive results.

Don’t Meet Every Requirement?

We know that great candidates don’t always tick every box. If you’re excited about the role and think you could be a great fit, we’d still love to hear from you.

Ready to make your mark?

Apply now and help us shape the future of our E‑commerce customer experience.