Professional Services Consultant

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. 

We are looking for a Professional Services Consultant to join our PSO team and support the successful delivery of our Impress and e-Services solutions across the DACH region.

In this role, you will be responsible for implementing and supporting solutions focused on digital document processing, output management, and e-invoicing workflows, helping customers adopt and fully benefit from our platforms.

You will work closely with customers throughout the implementation journey - from initial setup and configuration to go-live and support - while collaborating with Sales, Presales, and Business Consulting teams.

• Implement customer projects focused on Impress and e-Services solutions
• Configure and adapt solutions for document processing, output management, and digital workflows
• Take ownership of project delivery and, where relevant, lead implementation projects
• Provide 1st and 2nd level support for existing customers
• Train and onboard customers - both remotely and on-site
• Act as a technical expert for internal teams (Business Consulting, Sales, Presales)
• Support presales activities by contributing technical insights during customer discussions
• Collaborate with colleagues to share best practices and continuously improve delivery standards

• Background in IT, software implementation, or system integration (degree or equivalent experience)
• Experience in areas such as software implementation, system administration, development, or platform delivery
• Interest or experience in document processing, output management, or digital communication solutions
• Familiarity with EDI standards and formats (XML, EDIFACT, XRechnung, etc.) is a plus
• Basic programming or scripting knowledge (e.g., Java, .NET, RegEx) 
• Strong analytical and problem-solving skills
• Customer-oriented mindset with strong communication abilities
• Fluent German and English

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.