Operations Director, Quadient Mail Central Europe

Based in:             Zurich or Munich

Reporting to:     President & COO & Executive committee (Global CFO/CIO & CE COO)  

About Quadient

Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great people, doing a great job. We call it: The Power of You.

Your role in our Future

We are seeking a highly capable and strategic Operations Director to lead and transform our Central European Mail Operations, with a focus on Switzerland and Germany. This newly created role will be instrumental in driving operational excellence across multiple customer-facing and back-office functions, ensuring seamless service delivery and customer satisfaction in a complex, matrixed environment. 
 
You will bring a strong track record in project and process management, cross-functional leadership, and team transformation. You will be responsible for identifying and resolving systemic issues across decentralized and centralized teams, improving resource allocation, aligning systems, aligning process, and establishing clear ownership and accountability across the operational landscape. 

What you will do

The CE Operations Director is entrusted with the following tasks:

Operational Management

• Lead projects and coordinate multiple functions critical to customer success, including: 
  • Sales & order intake 
  • Customer Data 
  • Order to Cash 
  • Contract Management & Invoicing 
  • Leasing 
  • Collections 
  • Finance 
  • Supply Chain 
  • Call Centre Operations - inbound 
  • CIC Back Office 
  • Dispatch  
  • Shipping & Installations 
• Field Service 
• Management of IT, Product Deliveries & new projects 

Leadership

• Drive the transformation of operational teams and processes to improve efficiency, scalability, and customer satisfaction. 
• Process Optimization: Identify bottlenecks and misalignments across systems and teams; implement solutions that streamline workflows and enhance service delivery. Foster a culture of continuous improvement and innovation within the organization.  
• Cross-Functional Collaboration: Work across local and centralized teams in Switzerland and Germany, ensuring alignment and accountability across CIC, OTC, Finance, Leasing, Service, and Sales functions. 
• Project Management: Lead strategic initiatives with a strong focus on KPIs, timelines, and measurable outcomes. Ensure projects are delivered on time and within scope. 
• Focus on IT: Close collaboration with IT teams to propose and deliver specific solutions to improve efficiency and customer satisfaction. 
• Executive Communication: Provide clear, concise updates and recommendations to senior leadership. Prepare and deliver high-impact presentations to internal and external stakeholders. 

Your profile

Qualifications characteristics

• Proven experience in senior operations leadership roles, ideally within a multinational or matrixed organization. 
• Strong project management skills with a structured, KPI-driven approach, ideally proven experience in leading transformation projects 
• Demonstrated success in team transformation and process improvement. 
• Strong strategic thinking abilities, with a dynamic and communicative approach. 
• Excellent problem-solving skills with a methodical and analytical mindset. 
• Fluent in German and English (written and spoken). Pre would be French 
• Executive presence – able to communicate and present at a senior level 

Desirable Experience

• Experience in customer success or service operations. 
• Background in logistics, supply chain, or leasing operations
• Strong interpersonal and stakeholder management skills
• Ability to lead across cultural and functional boundaries