J202602031 IT Support US (Open)

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

The Helpdesk Technician is the first point of contact for all Americas i.e. US, Canada, Mexico and Brazil approx. 2000 internal employees seeking technical assistance. This role provides day‑to‑day support for hardware, software, and basic network issues, ensuring timely resolution and exceptional customer service. The technician troubleshoots incidents, documents solutions, and escalates more complex problems to higher support tiers.

Your role in our future 

• Serve as the frontline IT support resource, providing timely assistance to employees via phone, email, ticketing system, and in‑person requests.
• Diagnose and resolve first-level technical issues across Windows/macOS devices, Microsoft 365 applications, account access, MFA, printers, peripherals, mobile devices, and basic network connectivity.
• Manage and document all support activity, ensuring accurate ticket logging, proper prioritization, and escalation to higher support tiers when necessary.
• Support hardware and system setup, including workstation configuration, software installations, and onboarding/offboarding tasks such as account provisioning.
• Troubleshoot Microsoft Teams Rooms technology, addressing audio/video problems, device connectivity, and meeting room hardware performance.
• Maintain clear communication and high-quality service, contributing to user guides, knowledge base materials, and delivering a friendly, professional support experience.

• High school diploma or equivalent required; associate degree or relevant technical certifications (CompTIA A+, ITF+, etc.) preferred.
• Basic knowledge of IT concepts, computer hardware, and software troubleshooting.
• Familiarity with Microsoft Windows, macOS, and Microsoft 365 applications.
• Ability to diagnose and resolve common end-user technical issues.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to remain calm, professional, and effective under pressure.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. 

​Harness your passion for technology. Apply now. 

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