Field Support Operator - Bristol

At Parcel Pending by Quadient, we're revolutionizing the way parcels are delivered and received. As a global leader in smart locker solutions, we empower businesses and communities to manage deliveries and returns with unparalleled convenience, security, and efficiency. Our innovative technology supports a vast network of nearly 18,000 locker locations worldwide, processing over 75 million packages annually. Joining our team means becoming part of a forward-thinking company that's committed to sustainability and operational excellence. We pride ourselves on fostering a collaborative environment where diverse talents unite to drive meaningful change in last-mile delivery solutions. Together, we're not just delivering parcels—we're delivering enhanced experiences and building stronger connections across the globe.

Quadient is seeking to hire a Field Support Operator to support the maintenance and servicing of our rapidly growing Parcel Pending smart locker network. This is a field-based role involving daily travel to locker sites across the Bristol area. You’ll be responsible for replacing consumables, performing visual checks, carrying out minor repairs, and maintaining a high standard of cleanliness and presentation at each location.

This is a hands-on role suited to someone practical, self-motivated, and comfortable working independently in a customer-facing environment.

Opportunity is remote field role based in our Bristol patch.

Your role in our future:

• Visit assigned parcel locker locations daily—typically 12 to 15 sites per day—on both scheduled routes and ad hoc service requests
• Replace consumables such as thermal printer rolls to ensure continuous locker operation.
• Conduct routine operational checks and cleanliness audits to maintain site standards.
• Identify and report technical faults, physical damage, or vandalism using our mobile ServiceMax system.
• Replace or apply vinyl decals and signage as needed to maintain brand standards.
• Perform minor repairs and adjustments to locker components (e.g., replacing printer components, aligning doors). (Training provided.)
• Maintain clear and accurate records of each site visit, task completion, and stock usage via a mobile ServiceMax app.
• Ensure each locker site is left clean, tidy, and fully operational after servicing.
• Represent Quadient in a professional and courteous manner when interacting with hosts, partners, or members of the public.
• Willingness to travel extensively within your assigned region
• Flexibility to travel outside your normal region on occasion and stay overnight if required.

Your profile

• Full UK driving licence is essential.
• Able to work independently and manage time effectively while following route schedules.
• Strong attention to detail and pride in maintaining high site standards.
• Comfortable using smartphones or tablets to log work and follow workflows.
• Physically fit – capable of lifting up to 20kg, working outdoors in various weather conditions, and using step ladders when required.
• Reliable, punctual, and self-motivated with a proactive approach to problem-solving.
• Previous field-based work such as parcel locker servicing, vending machine maintenance, courier/delivery driving, or facilities maintenance.
• Basic DIY or mechanical skills, including comfort using hand tools, light power tools, or performing simple installations.