Connect with Quadient
Job Description
At Quadient, we empower organizations to connect meaningfully with their customers through powerful communication technologies. We’re looking for a Professional Services Consultant with strong problem-solving and technical skills to help clients design, build, and deliver solutions using Quadient’s Customer Communication Management (CCM) platform, Quadient Inspire.
Your role in our future
As a Field Service Technician, you'll represent our company at customer sites, ensuring smart locker equipment is expertly installed, maintained, and performing at its best. This role involves traveling to various locations to install, service, and upgrade smart locker equipment, while diagnosing and resolving technical issues to keep systems running smoothly. You'll also train customers on proper equipment use and maintenance, helping them maximize value from our products. In addition to your technical skills, you'll serve as a trusted advisor—listening to customer needs, offering tailored solutions, and identifying opportunities to enhance their experience. Clear communication, effective documentation, and managing service tools and inventory are key to your success in this impactful role.
Your role in our future
Install, service, or upgrade equipment onsite at customer locations.
Diagnose and troubleshoot technical issues, providing effective solutions.
Collaborate with customers to understand requirements and offer technical recommendations.
Provide training and guidance on product operation and maintenance.
Perform routine maintenance and manage stock of replacement parts.
Document technical issues for escalation and evaluate customer needs for additional products or services.
Your profile
Your profile
High School Diploma/GED or equivalent work experience, with 1-2 years in electrical/mechanical installation and repair.
1-2 years of customer service experience, with strong communication skills for interacting with customers and teams.
Ability to diagnose, repair equipment, and solve problems independently.
Strong organizational skills, attention to detail, and adaptability to changing priorities.
Willingness to travel up to 100% to customer sites, with a valid driver's license and clean driving record.
Capable of lifting or moving 55 lbs with or without accommodation.
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Turn your passion into performance. Apply now.
Create job alert: