Connect with Quadient
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Do you thrive in roles where you wear many hats—strategy, customer success, operations, and innovation?
Packcity Japan, part of Quadient’s global network, is seeking a Customer Success / Operations Director to lead and transform our smart locker business (PUDO) into a profit-driving powerhouse.
Your role in our future
This is a high-impact leadership role where you’ll own operations end-to-end, optimize KPIs, and spearhead projects that redefine parcel delivery in Japan. You’ll collaborate with global teams, inspire local talent, and ensure excellence across service, quality, and financial performance.
Your Mission
- Drive operational excellence and customer satisfaction
- Manage installations, service operations, and product delivery
- Lead cross-functional projects and stakeholder relationships
- Optimize costs and contribute to profitable growth
- Build and develop high-performing teams
Your profile
What You Bring
- Entrepreneurial mindset with 10+ years in operational leadership
- Proven success in people management and strategic development
- Strong analytical and decision-making skills
- Native-level Japanese & business-level English
- Industry experience in logistics, retail, or related sectors
Why You’ll Love It
- Impact & Autonomy: Your decisions shape the business
- Innovation & Growth: Work in a fast-paced, global environment
- Versatility: A role for those who thrive on variety and challenge
Ready to take ownership and make a difference? Apply now and help us redefine parcel delivery in Japan.
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