Connect with Quadient
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Your role in our future
Remote with preference to candidates must be located in either Boston, Tampa, Irvine, Connecticut or Dallas, for onsite meetings as needed.
We’re looking for an Enterprise Customer Success Manager to join our fast‑paced, fully remote team. This role is central to delivering an exceptional customer experience and driving measurable impact across our enterprise accounts.
- Serve as a strategic partner for a portfolio of 5–15 enterprise clients
- Build executive‑aligned success plans focused on adoption, engagement, and ROI
- Lead Business Reviews to highlight value and identify growth opportunities
- Partner with Sales, Product, and Implementation teams to support multi‑site onboarding and ongoing utilization of our smart package locker solutions
- Identify risks and develop proactive mitigation strategies to protect and grow account value
Your profile
- 5+ years in Customer Success within SaaS, hardware, or other technology environments
- Experience collaborating with senior leaders at high‑value accounts
- Strong communication, relationship‑building, and negotiation skills
- Ability to analyze data, translate insights, and articulate value and ROI
- Comfort working in a fast‑growing, evolving environment
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