Customer Experience Advisor

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

We  are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.

Opportunity is offered hybrid at our Stratford, London office (2 days/week in office, 3 days from home)

Your role in our future

• You’ll provide first level support for all customers via telephone, email and live chat.
• You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more.
• You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done.
• We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved. 

• You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail.
• You’re excellent on the phone, personable and confident in talking to customers
• You demonstrate creative problem-solving approach
• You’re organised, and can manage multiple, simultaneous assignments
• You’re self-motivated with the ability to work under pressure and to challenging deadlines