Connect with Quadient
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Your role in our future
We are currently looking for an enthusiastic and dynamic individual to join our Call Dispatch team within our Customer Experience Sector. This will be a hybrid position (2 days/week in office, 3 days at home) with the potential to go fully remote in the future.
Based out of our Stratford, London location. This is offered as a hybrid role.
Your role in our future
Responsible for monitoring the Call Despatch console, ensuring that work orders are assigned to engineers within the agreed SLA, and arranging part orders requested by engineers.
Additionally responsible for assigning engineers to attend customers and raising work orders for engineers.
Needs to possess excellent communication skills, both verbal and written, and able to liaise with customers, engineers, account managers, and third-party carriers to expedite the installation of newly ordered equipment.
Pre-installation checks will also be required to ensure the smooth installation of new equipment, including postage, Opco, slogan, Lan form completion, Smart enabled, tracking of deliveries with carriers, report management, and flat file creation.
In addition, the Call Despatch and Installations Coordinator will attend meetings to update other business areas and will be a good team player who performs well in a busy environment.
Ability to work off their own initiative and able to adapt to changing situations quickly.
Your profile
Your profile
6-12 months of professional experience
A strong interest in building a career within technology
Curiosity and demonstrable evidence of professional and personal development
Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths
Self-disciplined, organised and ambitious. Able to consistently hit daily and monthly objectives
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